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Celebrating violins and all things violinistic

Terms and conditions

Please read these terms carefully, and print and keep a copy of them for your reference.

We comply with UK and EU regulations for distance selling as set out below – and we extend your right to cancel the contract to 30 days after receiving the goods.

 

Making a contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

Once we have checked the price and availability of the goods, we will e-mail you again to confirm delivery details and accept your order. The contract between us will then be deemed to have been made.

We will not take payment from you until we have accepted your order.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. We will not dispatch the goods, we will refund any payment made, and there will be no contract between us.

 

How to place order

  1. Select the item(s) that you require from our website by clicking the ‘Add to Cart’ link shown for the item.
  1. Items that you have selected can be reviewed at any time via the ‘Shopping Cart’ link.
  1. When you have completed your selections click on the ‘Checkout’ link to complete your order. You will be asked to provide delivery and payment information via secure web pages. Please review your order carefully before submission to avoid problems.
  1. If you make a mistake during ordering please contact us as soon as possible.

If you need to amend your order prior to placing it you may do so on the Shopping Cart page. Remove items or amend quantities using the controls provided. You may need to refresh the contents of your basket for changes to take effect. If you really get stuck please call or email us.

 

Delivery

Delivery on all antique violins and bows is free, worldwide.

If you take a violin on trial and decide to return it is at our discretion to ask you to pay the cost of shipping to you as well as the return costs.

All other items will show delivery costs in order processing. If you wish to know in advance please contact us for an estimate.

If the goods are lost or damaged in transit, please let us know promptly. All shipments are professionally packaged and fully insured.

Items shipped internationally usually arrive within 3-4 days to most destinations, we will notify at the time of shipping of the carriers estimated transit time.

All international import duty and taxes (applicable to destinations outside of the EU) are the responsibility of the purchaser.

 

Cancellation and returns

You can cancel your contract at any time up to 30 days after the day of delivery. To do this, please e-mail us or write to us.

You do not have to give any reason for cancellation. However, a brief explanation may help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. You should ensure that the goods are packaged adequately to protect against damage. For violins and bows we recommend that you use the packaging that you received it in.

If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

This cancellation policy does not affect your legal rights – for example, if goods are faulty or mis-described.

 

Faulty goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.

 

12 Month Guarantee

All violins and bows are covered by our 12 month guarantee against any defects that occur within this time period after receiving the item. Beyond the 30 day return period that we give, if any defect occurs we will have the defect corrected for you. This guarantee only covers items being returned and repaired by ourselves or appointed luthier partners. In order to take advantage of this guarantee you MUST therefore return the item to ourselves or our appointed luthier. Please contact immediately you suspect that you have a defect so that we can advise you and if the item needs to be returned we will instruct you on how and where to return the item.

 

Changes to these terms

These terms were last changed on 29/08/2014.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

 

About Us

See About Us page for full details

 

For our policy on photo manipulation please see HERE

This website is owned and operated by:
Virtuosi Violins
45 Diamond Ridge
Barlaston
Stoke on Trent
Staffs
ST12 9DS
 
If you need to contact us, please e-mail us at true2truth@btinternet.com or via the Contact Us pages of the website.