Virtuosi Violins offers a 30 day no questions asked returns policy, as an extension of the statutory rights under UK and EU law.
Under this you can return any violin within 30 days of purchase for a full refund, provided that it is in the condition in which it was sent out. Deductions will be made appropriately should there be any damage or deterioration in the condition of the item.
Please contact us before making any return and ensure that you ship it back in the original packaging (unless returning in person) in order to be covered by our insurance policy.
All returns from overseas MUST clearly be labelled as ‘Return Goods’ for customs purpose. Failure to do this will lead us to deducting any customs charges from the money refunded.
Return costs will be paid on any damaged, defective or not ‘as described’ items. If you return for other reasons you will be expected to meet your own costs of returning the item.