It is our aim to dispatch all orders by the next working day, and we always do our very best to achieve that. However, on certain occasions this is not always possible. Carriers need to be ordered the day before shipping and the paperwork completed. Further, ensuring that a violin is readied for shipping and packed properly is a time consuming process. All orders will at the latest be dispatched within 3 working days.
Within the UK we generally use next day services for all violins and bows.
Overseas orders are normally a 3 day service – but this guideline is dependent upon the speed of your own countries customs service.
All shipments are fully insured by us.
We will always give you an estimate of dispatch and delivery dates when we confirm your order.
All violins and bows are packed with the greatest care and using professional packaging. We have been sending violins worldwide for many years and have used this experience to determine what we believe to be the safest way to transport instruments. We do not take the bridge down for transportation, so the violin will arrive with you ready to play once the strings have been fully tensioned and tuned. You should not need to have any adjustments to the bridge or soundpost made, your instrument has already been professionally set up and should arrive with you optimally set up.
If you have any further queries about shipping please do contact us with your question – we love to help.